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Of all spares used and unused and also lets you manage the spares inventory.You can assign managers with approval roles for spares usage.Assign to technicianWhen a ticket is logged in Saleswah, the first thing we need to do is to find a technician who covers that area and assign it to him.The technician will visit and help fix the problem. Of course, if you provide support only in your service centers, then your technician will let the customer know what the correct usage is-on phone or chat. If he is unable to fix the problem on the phone, he can have the customer bring the product over (or ship it) to the service center.Generate repair estimateGet paid online and ticket status changesOnce the technician inspects the equipment, he knowsAlerts and notificationsYour service team gets an alert at every change in status of the ticket- and so does the customer through the mobile app.This ensures no surprise. Everyone knows the correct status and in case of urgency, you can always send a chat message.Receive and ship equipment back to the customer.Once the repair is done, a GST invoice is generated from the system and emailed to the customer – also pushed to the Grahak Setu app for him to download at any time.Benefits of Simply C2 and Saleswah together to youCall centers are expensive- smaller companies can’t affordHaving a call center working for even 12 hours a day is a luxury only really large companies can afford. Simply C2 allows you to provide a 24/7 service call logging facility to your clients at zero cost. Even if you did not use the more advanced functionality of the Saleswah CRM, this single benefit is enough for most people to consider moving to Simply C2.Create installed base for upselling and cross-sellingWhen you use

And spirit of the DPDP Act and GDPR.Integration with Saleswah CRM in the backend: The app should seamlessly integrate with the Saleswah CRM at the backend- ensuring that any customer service request is seamlessly logged into the Saleswah CRM account of your- the service provider.Watch the video to see how Simply C2 mobile app for logging repair service requests can enhance customer satisfaction, streamline operations, and improve overall efficiency in the repair service process.Set up 24/7 customer service channel for your business – in 18 languages. A case for a flexible CRM report builder for creating custom reportsWhen we built Saleswah CRM, first for sales and then for customer service– field service first and then for managing service centers handling repairs, functionality of our CRM reporting tool has always lagged the richness of the data that we captured.We have been working over the past one year to change that.The central nature of reports in your operationsReports help you manage. They help you delve deeper into key metrics. They tell you what is working and what is not. How did our CRM reporting tool evolve with time?Phase 1 of the CRM report builder: set of standard reportsWe started with having a suite of “canned” or standard reports- reports that worked for some customers some of the time! Some measures are universal- they work for all businesses. But, most people want the reports to be tweaked, filtered and presented the way they want.You see, reports are very unique. They are unique to

Grahak Setu PlatformEvery address and mobile number provided by the complainant is vetted carefully. So, you can be assured of genuine leads. Also, there is no time lag between the customer logging a complaint on our platform and this email reaching you.Any email that comes to your inbox from a customer needs to be attended to. This is unfortunately a task requiring manual intervention. But it need not be so.If you had a Saleswah CRM connected at the backend, the lead will get logged in the system and the customer will be sent an acknowledgment in the Simply C2 app within seconds.Build up an installed base of equipment by siteWhether automatically – as in connected to Saleswah CRM- or manually, you will slowly build up an accurate database of equipment and the persons in charge and their location. If you did it in Saleswah, the process is automatic and over time, you can run cross-selling or upselling campaigns.Provide the right level of support – warranty, AMC or paidWhen you log service tickets and log them in the database, you will also start logging additional information like serial numbers, warranty expiry date, etc. This will help you estimate service requirements going forward and provide the right level of support as per requirements to the customer.If you provide sales and provide support to other businesses, you can group these installations within the companies you support. And tag both the sites and contacts accordingly.Manage spares part inventory and track usageOne massive advantage of using a service CRM like Saleswah is that you can create a spare parts list and tag each part with one or multiple pieces of equipment. Then, while repairing, you can also track the usage and send quotations and invoices for the parts used in the repair.Saleswah keeps a track